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Support Center - FAQs

Booking Information

1. How does chinesehotels.info work?
2. What if I have paid for the booking and then want to make a date change or any other amendment?
3. If I cancel my booking, will I get a refund?
4. What proof of my booking do I have for the Hotel?
5. Will the hotel receive my booking immediately?
6. I have lost my voucher, what do I do?
7. What are your booking conditions?

Hotel Facilities & Room Information

1. What is the cost of car parking at the hotel?
2. Do you organize airport transfers with my accommodation?
3. Where can I find contact details for a hotel?
4. How do I find directions to the hotel?
5. Could you send me maps and/or other information about the hotel?
6. Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?

Pricing/Rates Information

1. Are the booking and the rate guaranteed?
2. Am I getting the best price for my hotel accommodation?
3. What is included in the rate?

Booking Conditions

Payment Information

1. Is it safe to use my credit card on chinesehotels.info and will my personal details remain safe?
2. When will my credit card be charged?
3. Can I pay with more than one credit card?
4. I don't have a credit card, can I pay cash on arrival?
5. Which credit card types do you accept?

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