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Privacy Policy

Chinesehotels.info is committed to ensuring our customers' privacy and security of all information collected. In accordance with the privacy legislation introduced on October 21, 2003, this Privacy & Security Policy outlines the information collection practices utilised by chinesehotels.info, how that information is used and the choices you can make about the way the information you provide to us is collected and used.

· Our commitment to data security

Your credit card details are protected while being transmitted over the Internet by the use of SSL encryption methods. Credit card details are only used to pay for accommodation booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.

Chinesehotels.info has also obtained a digital certificate from THAWTE Server CA (part of the VeriSign group), an industry leader in the protection and management of data transmission and storage. You can view this site certificate on each secured page, by clicking on the THAWTE image in the top right hand corner of your screen. A small frame displaying site security information will pop up.

· The information we collect

When you make a booking via the chinesehotels.info web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

· How we use the information

When you submit a booking request on chinesehotels.info, we use the collected information in several ways:

. Personal identification and verification
. To complete your hotel reservation
. To allow us to contact you for customer service, if required
. To make improvements to the chinesehotels.info web site

In addition, your email address is collected to send you an email message confirming the reservation you transact online. You will occasionally receive updates from us about special rate offers, newsletters and any noteworthy changes to the website. However, you may always decline to receive these email messages. Please see our Opting Out policy described below.

Like most Web sites, there is certain information we automatically track, including the URL that you just came from, which URL you go to next, the browser you are using and your IP address. This data is utilised to improve the services of chinesehotels.info and does not include any personally identifying information. Who we share your information with We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. chinesehotels.info provides the guest's name, telephone number and e-mail address for each booking to the relevant accommodation supplier to enable them to process the booking efficiently and contact you if necessary. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our customers; to protect the rights or properties of Flairview Travel, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

· Cookies

We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

"Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

· Opting Out Of Promotional Information

We at chinesehotels.info work hard to provide our clients with the best possible rates in all our hotels. From time to time, we will send our members newsletters, updates and specials for hotels in certain areas. You will only receive this correspondence if you have chosen to do so and we hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by clicking on the Unsubscribe link at the bottom of each email.

· How to contact us

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of chinesehotels.info or would like more information, please contact us by email admin@chinesehotels.info. We will attempt to respond to all reasonable concerns or inquiries within three business days of receiving the message.

CUSTOMERS - Please DO NOT submit booking enquiries to the above email address, as they will not be answered. If you have a question about an existing or new booking, please view Customer Help . If you still can not find any answers to your questions, you can contact us by this form.

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